Terms and Conditions



PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. Title in any goods supplied remains vested in City Lock and Safe Limited until the purchase price, carriage and VAT have been paid in full. By virtue of the Trade descriptions Act 1968, all measurements must be considered approximate. Every effort has been made to ensure that the information contained in this web site and any brochure supplied by City Lock and Safe Limited is accurate. We have a policy, however, of continually developing and improving our products and reserve the right to change specifications without notice. Goods damaged in transit must be reported to City Lock and Safe Limited within 48 hours of receipt. City Lock and Safe Limited reserves the right to refuse to accept any order and shall not be obliged to furnish a reason for refusal. City Lock and Safe Limited warrants that goods supplied will be free from defects in material and manufacture for a period of one year from the date of delivery. City Lock and Safe Limited is under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions or misuse. If a breach of this warranty is proved, City Lock and Safe Limited will replace or repair the product or refund the purchase price, strictly at our discretion but City Lock and Safe Limited shall have no other liability arising from such a breach in warranty. City Lock and Safe Limited accepts no liability for injury or damage incurred during the unloading, installation or use of it's products unless it is caused by one of it's employees. This notice describes our privacy policy, by visiting our website you are accepting and consenting to the practices described in this notice. Any personal information provided to or gathered by us is controlled primarily by City Lock and Safe Ltd of 33 Buxton Road, Heavily, Stockport, Cheshire, SK2 6LU. When you place an order with us you will be asked to enter your name, address, email address and a contact number. This will create a user account for you which will allow you to track the progress of your order and will enable you to make future purchases more easily. By submitting your personal data you agree to the transfer and storing or processing of this information. By ticking the tick box to receive promotional emails, you agree to receive marketing communications from City Lock and Safe Ltd and associated companies. We do not ask you for your payment card information at this point, so no financial information is stored in your user account. The information we learn from customers when they place an order helps us to personalise and forever improve your shopping experience with us. We use this information to: handle orders; deliver products and services; process payments; contact you about orders, products, services, special offers and promotional activities; update our records; to improve our store and platform; prevent or detect fraud or abuses of our website; and to enable third parties to carry out technical, logistical or other functions on our behalf. Any third parties must use the information in accordance with this privacy notice and as permitted by the UK’s Data Protection Act. We will only release personal information when we feel it is appropriate to comply with law, to enforce or apply our conditions of use and other agreements or to protect the rights, property or safety of City Lock and Safe Ltd, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. However, this does not include selling, sharing or otherwise disclosing personal information about customers for commercial purposes. Information about our customers is an important part in the running of our business and we will not sell it on to other parties. Cookies: Cookies are pieces of information generated by a Web server and stored in your computer, ready for future access. They are contained in the HTML information which flows backwards and forwards between your computer and the servers. Cookies are used to personalise web search engines and to store shopping lists of items a user has selected while browsing through our online shop. Essentially, cookies make use of user-specific information transmitted by the web server onto your computer so that the information might be available for later access by itself or other services. We use cookies on our website to keep track of the contents of your shopping basket to the checkout. If your computer settings are set to block cookies then you will be unable to make a purchase from our website as the items in your shopping basket will not be carried forward to the checkout. By using cookies in this way we are able to make the shopping process easier for you as they allow you to place items in your shopping basket and sore them there for future visits until you purchase them or remove them.